CASE STUDIES

Real Stories. Measurable Shifts. 

CASE STUDY 1

When Leadership Misalignment Costs More Than Money

A major aeronautical engineering company had a top leadership problem. Heads of critical functions couldn't align, and the disconnect cascaded down. Projects missed deadlines and ran over budget. Work got duplicated. Relationships fractured. Leadership bandwidth was getting consumed by the very misalignment they needed to fix.


Our Approach

We began our partnership to develop their senior leaders. Through our initial assessments, the primary challenges that surfaced were the absence of personal accountability and interpersonal trust.

We worked with the top leadership team to create alignment on vision, values, and strategic priorities - identifying where gaps existed and building a shared understanding of the goal. Actions were outlined to specifically address the trust and accountability issues that emerged.
Beyond formal interventions, we helped leaders commit to maintaining relationality through ongoing connection. Individual leaders worked through their specific alignment and values challenges with coaching support.
For the broader organization, we trained an internal team to facilitate conversations with managers, creating space to name communication issues, conflict aversion, and collaboration gaps - and identify where they could be addressed.


What Changed

Communication clarity increased. Fewer escalations, better cross-functional collaboration. The leadership team achieved strategic alignment and operational effectiveness. Duplication was eliminated, project delays reduced, costs saved.


CASE STUDY 2

When a Team Stops Believing in Their Leader

The Head of Marketing at a large IT services firm was losing her team. High attrition, low morale, dissatisfaction with her leadership style. Internal Customer Satisfaction scores reflected it. Key talent kept leaving. The organization brought TFI in with a clear objective: reduce attrition, build team harmony, and restore trust in the leader.


Our Approach

We began with an internal CSAT to understand what the team actually needed. What emerged was a leadership challenge rooted in blind spots - the leader couldn't see how her behavior was creating tension and a lack of clarity on goals. The team had stopped trusting her, and that mistrust was compounding.

Our work focused on helping the leader shift her leadership behavior and improve team dynamics. We supported her in seeing the patterns she couldn't see on her own, particularly around how she was managing interpersonal conflict and building (or eroding) psychological safety.

The real shift came from helping her develop feedback strategies and communication approaches that created alignment, built trust, and gave people room to thrive.


What Changed

Attrition dropped from 45% to 6% over six months. Internal CSAT scores showed marked improvement in relationality and trust.


CASE STUDY 3

When High-Potential Leaders Can't See Beyond Their Silos

A leading company struggled to develop high-potential leaders for senior leadership transitions. Leaders were operating in silos without understanding the broader organizational context, and horizontal collaboration across verticals wasn't happening. Traditional leadership development approaches weren't preparing these leaders for complex, cross-functional leadership roles.


Our Approach

What we understood: high-potential leaders need more than skills training - they need to bridge personal leadership transition with organizational systems thinking. Leadership development fails when it operates in isolation from the culture and goals it's supposed to serve.

We worked with leaders to develop self-awareness through multi-perspective feedback, helping them see how they were perceived across the organization. The focus was on creating both personal development and collaborative leadership capabilities - not just building better individual leaders, but a cohort that could work together across functions.

Our coaching approach emphasized helping leaders think deeper and find their own solutions within the organizational context, ensuring sustainable effectiveness rather than prescribed fixes.


What Changed

Leaders demonstrated better readiness for senior roles with enhanced collaboration across verticals. They showed improved ability to work within organizational context, with measurable improvement in their 360-degree assessment results. The program created a cohort better equipped for complex, cross-functional challenges and prepared for senior leadership responsibilities.


CASE STUDY 4

When Women Leaders Reject the Coaching Meant for Them

A major firm wanted to implement coaching for women leaders but faced significant resistance from the women themselves. Despite leadership support, 100 women employees were hesitant to participate, creating a gap between organizational intention and employee engagement. Traditional coaching introduction methods weren't resonating.


Our Approach

What we understood: resistance to coaching is often cultural, not rational. Extended persuasion and forced corporate mandates don't work - experiential learning does. Short, intensive interventions that demonstrate effectiveness overcome theoretical resistance better than trying to convince people coaching is worthwhile.

The shift came from letting women experience coaching value first through rapid exposure and multiple brief interactions, addressing their specific resistance points and cultural concerns directly. Peer influence during group experiences accelerated individual buy-in. We focused on demonstrating confidentiality and safety, creating space for women to identify their own needs rather than being told what they needed.


What Changed

70 out of 100 women wanted to participate in coaching after the intervention - a 70% conversion rate from resistance to acceptance. The breakthrough enabled the organization to launch its comprehensive women's leadership coaching program with strong engagement and created momentum for broader coaching culture adoption.

CASE STUDY 5

When DEI Policies Can't Break Through Cultural Barriers

A progressive company committed to diversity, equity, and inclusion faced deep-rooted cultural barriers preventing women from accessing leadership roles traditionally held by men. Despite having the right intention and DEI policies in place, the leadership team's own cultural upbringing and social context created unconscious blocks. The concept of deploying an all-women team at a rural facility was considered unthinkable, even though leadership desired change and recognized the business need for gender diversity.


Our Approach

What we understood: cultural transformation requires addressing mindset changes, not just policy implementation. Mixed-gender cohorts create more sustainable change than single-gender programs. Personal exploration of power and privilege is essential for breaking unconscious barriers.

We worked with a mixed cohort of 70% men and 30% women from HR and services, focusing on deep exploration of power, privilege, discrimination, freedom and experiences with these concepts. The emphasis was on mindset transformation rather than policy implementation, addressing gender dynamics and cultural norms at the organizational level through strategic coaching. Leadership commitment combined with cultural sensitivity accelerates transformation when you create champions at multiple organizational levels to amplify and sustain change impact across the workforce.


What Changed

The program broke down patriarchal barriers within the organization, fundamentally shifting leadership mindsets. Most significantly, the company deployed an all-women team at a field facility - a breakthrough that had been previously unthinkable. This demonstrated the organization's genuine transformation from policy-based DEI to culture-based inclusion, creating new possibilities for women's leadership roles.

CASE STUDY 6

When Sustainability Learning Fails to Engage

A leading IT Group faced lack of learning engagement across group companies, due to content delivery style and lack of communication around learning campaigns.


Our Approach

What we understood: micro learning that neglects learning science and effective instructional design won't have the desired impact. Leadership buy-in changes the receptability of any learning campaign - organizational wins need to be visible to drive action.

Digital learning works when delivered in digestible, bite-sized modules that are dynamic and visually engaging for adult learners. Measurement and live feedback loops create safe learning experiences. The shift came from embedding high-quality micro-content into a communication campaign, applying learning science for greater impact and post-learning action.



What Changed

30,000 learners across 20 group companies went through the entire learning campaign. Group companies created internal initiatives to begin their sustainability journey. For 3 group companies, we created personalized function-specific sustainability material for deeper and more customized learning.

CASE STUDY 7

When Vocational Training Becomes a Trap

As part of the aftercare system, once girls and women have been rescued from human trafficking, the rescue foundation places them in public and private homes. In these homes, they provide training in craft-making like candle-making or crochet. While the idea is to provide vocational training, skills such as these were resulting in girls and women choosing to go back into the trade. Keeping them in the homes, where they are safe, was the challenge.


Our Approach

What we understood: in social impact work, we often focus on expression as a healing process to the neglect of skill development or financial output. Financial output is the key to shifting mindsets and opening up the world of possibilities for participants. Tangible results allow participants to dream about a different future for themselves.

The focus was on balancing replicable skill development with individual expression, quality control, and financial output - helping participants create high-quality handicraft products that could generate real income.



What Changed

Close to 600 products were created, all handmade and hand-painted, and curated in a show in Mumbai. The price points were affordable and yet not low, reflecting the quality control of each product. The show sold out. Most importantly, each of the 200 participants had a bank account in their name with their individual earnings deposited.


CASE STUDY 8

When Leaders Know Inclusion Matters But Can't Make It Work

A large steel, energy, and infrastructure client needed to develop an inclusive mindset across teams with diverse backgrounds, worldviews, and skillsets. Conflicting work styles were creating psychological safety issues, team fatigue, and reduced productivity. Microaggressions and grievances were mounting.
Leaders were frustrated - they couldn't navigate the polarity between organizational responsibility (meet goals, innovate, enable efficiency) and team responsibility (create psychological safety, belongingness, space to show up as one's best).


Our Approach

What we understood: inclusion requires practical action, not just awareness - specific behaviors and practices make the difference. Being inclusive benefits professional development and supports team and organizational goals. Diversity, equity, inclusion, and belongingness directly link to wellbeing and performance.

We demystified inclusion by making it actionable and beneficial for everyone. Using experiential learning, participants recognized their own biases and saw clear parallels between inclusivity and business outcomes. We addressed both individual biases and organizational barriers with practical steps to embody inclusivity.



What Changed

Participants gained lasting awareness of inclusion's value for team health, goal achievement, and professional development. They recognized their ability to serve their own growth alongside leadership range and impact. Even the most skeptical participants recognized the value of inclusion by the end.


CASE STUDY 9

From Knowing Coaching to Being a Coach

The client had learned coaching competencies but lacked the confidence to actually coach.


Our Approach

What we understood: coaching is a presence profession - certification alone doesn't create a coach. The real gap is between knowing and doing. Doing only comes through practice, embodiment, and mentorship. Confidence grows through supported discomfort and safe practice spaces.

We focused on building confidence through real-world application - contextualizing coaching tools across everyday scenarios like leadership approaches, relationships, and parenting, not just formal coaching contexts. The client tested techniques in real time, getting feedback and using coaching triads for safe exploration. Self-evaluation reinforced and personalized the learning.


What Changed

The client's capacity shifted from cognitive understanding to embodied presence. Rather than copying methods, he learned to carry himself as a confident coach. He gained the confidence to coach by testing what he knew, being mentored to do it more effectively, and learning in a safe space where failures became opportunities for growth.

CASE STUDY 10

Building Work-Readiness for a New Generation of Engineers

A leading automotive manufacturing company faced a critical challenge: every year, it onboarded a large batch of engineers and management trainees, bright and technically strong, yet unprepared for the behavioral, communication, and self-management demands of a fast-paced corporate environment. The organization wanted to ensure these young hires didn't just "join the workforce," but hit the ground running, confident, self-aware, and work-ready.


Our Approach

What we understood: early-career professionals respond best to experiential, relatable and participative learning that simulates real-life challenges rather than traditional training delivery. Building self-leadership and emotional awareness early in their careers pays long-term dividends, accelerating maturity, accountability, and adaptability.

We moved away from conventional lecture-style training toward highly interactive, activity-based learning that mirrored real workplace scenarios. Through role plays, simulations, reflective exercises, and group challenges, participants learned by doing rather than listening. The combination of structured reflection and guided assignments created sustainable learning beyond the classroom.



What Changed

Significant improvement in communication effectiveness, collaboration, and problem-solving confidence. Participants reported feeling more organized, self-aware, and capable of managing their time and workload effectively. Managers observed an impressive amount of readiness, initiative, and engagement levels within the participants in their first few months on the job.


CASE STUDY 11

Aligning a Leading Executive Search Top Team

A leading executive search came with a pressing need -
their senior leadership team, while highly experienced and successful individually, was struggling to find shared alignment as they prepared for their next phase of growth. The team needed space to pause, reflect, and reconnect - to establish a common vision, strengthen team cohesion, and create clarity on collective goals for the quarters ahead.


Our Approach

What we understood: senior teams often need intentional pauses to reflect, reconnect, and realign, especially in high-performance environments where execution often overtakes connection. Combining self-awareness with visioning creates both personal insight and collective momentum. When leaders co-create a vision, they naturally shift from compliance to commitment, making alignment sustainable, not just momentary.

The work focused on helping leaders understand their individual and collective strengths, styles, and motivators. Trust and collaboration were enhanced through experiential activities and open dialogue. The team co-created a collective picture of the organization's 'today' versus its 'aspirational tomorrow' with concrete discussions on bridging the gap. The emphasis was on conversation, reflection, and co-creation - enabling the team to surface insights organically and take ownership of their shared agenda.


What Changed

The leadership team left energized, cohesive, and aligned on a common vision for the organization's future. They articulated clear next steps and quarterly priorities, creating shared accountability for execution. Participants reported renewed motivation, openness, and clarity - a much-needed reset before moving into their next business cycle. The process strengthened interpersonal trust and rekindled a sense of shared purpose across the top team.


CASE STUDY 1

When Leadership Misalignment
Costs More Than Money

A major aeronautical engineering company had a top leadership problem. Heads of critical functions couldn't align, and the disconnect cascaded down. Projects missed deadlines and ran over budget. Work got duplicated. Relationships fractured. Leadership bandwidth was getting consumed by the very misalignment they needed to fix.

Our Approach
We began our partnership to develop their senior leaders. Through our initial assessments, the primary challenges that surfaced were the absence of personal accountability and interpersonal trust.

We worked with the top leadership team to create alignment on vision, values, and strategic priorities - identifying where gaps existed and building a shared understanding of the goal. Actions were outlined to specifically address the trust and accountability issues that emerged.
Beyond formal interventions, we helped leaders commit to maintaining relationality through ongoing connection. Individual leaders worked through their specific alignment and values challenges with coaching support.
For the broader organization, we trained an internal team to facilitate conversations with managers, creating space to name communication issues, conflict aversion, and collaboration gaps - and identify where they could be addressed.


 What Changed
Communication clarity increased. Fewer escalations, better cross-functional collaboration. The leadership team achieved strategic alignment and operational effectiveness. Duplication was eliminated, project delays reduced, costs saved.


CASE STUDY 2

When a Team Stops Believing in Their Leader

The Head of Marketing at a large IT services firm was losing her team. High attrition, low morale, dissatisfaction with her leadership style. Internal Customer Satisfaction scores reflected it. Key talent kept leaving. The organization brought TFI in with a clear objective: reduce attrition, build team harmony, and restore trust in the leader.


Our Approach
We began with an internal CSAT to understand what the team actually needed. What emerged was a leadership challenge rooted in blind spots - the leader couldn't see how her behavior was creating tension and a lack of clarity on goals. The team had stopped trusting her, and that mistrust was compounding.
Our work focused on helping the leader shift her leadership behavior and improve team dynamics. We supported her in seeing the patterns she couldn't see on her own, particularly around how she was managing interpersonal conflict and building (or eroding) psychological safety.
The real shift came from helping her develop feedback strategies and communication approaches that created alignment, built trust, and gave people room to thrive.

 What Changed
Attrition dropped from 45% to 6% over six months. Internal CSAT scores showed marked improvement in relationality and trust.


CASE STUDY 3

When High-Potential Leaders Can't See Beyond Their Silos

A leading company struggled to develop high-potential leaders for senior leadership transitions. Leaders were operating in silos without understanding the broader organizational context, and horizontal collaboration across verticals wasn't happening. Traditional leadership development approaches weren't preparing these leaders for complex, cross-functional leadership roles.


Our Approach
What we understood: high-potential leaders need more than skills training - they need to bridge personal leadership transition with organizational systems thinking. Leadership development fails when it operates in isolation from the culture and goals it's supposed to serve.
We worked with leaders to develop self-awareness through multi-perspective feedback, helping them see how they were perceived across the organization. The focus was on creating both personal development and collaborative leadership capabilities - not just building better individual leaders, but a cohort that could work together across functions.
Our coaching approach emphasized helping leaders think deeper and find their own solutions within the organizational context, ensuring sustainable effectiveness rather than prescribed fixes.

 What Changed
Leaders demonstrated better readiness for senior roles with enhanced collaboration across verticals. They showed improved ability to work within organizational context, with measurable improvement in their 360-degree assessment results. The program created a cohort better equipped for complex, cross-functional challenges and prepared for senior leadership responsibilities.


CASE STUDY 4

When Women Leaders Reject the Coaching Meant for Them

A major firm wanted to implement coaching for women leaders but faced significant resistance from the women themselves. Despite leadership support, 100 women employees were hesitant to participate, creating a gap between organizational intention and employee engagement. Traditional coaching introduction methods weren't resonating.


Our Approach
What we understood: resistance to coaching is often cultural, not rational. Extended persuasion and forced corporate mandates don't work - experiential learning does. Short, intensive interventions that demonstrate effectiveness overcome theoretical resistance better than trying to convince people coaching is worthwhile.
The shift came from letting women experience coaching value first through rapid exposure and multiple brief interactions, addressing their specific resistance points and cultural concerns directly. Peer influence during group experiences accelerated individual buy-in. We focused on demonstrating confidentiality and safety, creating space for women to identify their own needs rather than being told what they needed.

 What Changed
70 out of 100 women wanted to participate in coaching after the intervention - a 70% conversion rate from resistance to acceptance. The breakthrough enabled the organization to launch its comprehensive women's leadership coaching program with strong engagement and created momentum for broader coaching culture adoption.

CASE STUDY 5

When DEI Policies Can't Break Through Cultural Barriers

A progressive company committed to diversity, equity, and inclusion faced deep-rooted cultural barriers preventing women from accessing leadership roles traditionally held by men. Despite having the right intention and DEI policies in place, the leadership team's own cultural upbringing and social context created unconscious blocks. The concept of deploying an all-women team at a rural facility was considered unthinkable, even though leadership desired change and recognized the business need for gender diversity.

Our Approach
What we understood: cultural transformation requires addressing mindset changes, not just policy implementation. Mixed-gender cohorts create more sustainable change than single-gender programs. Personal exploration of power and privilege is essential for breaking unconscious barriers.
We worked with a mixed cohort of 70% men and 30% women from HR and services, focusing on deep exploration of power, privilege, discrimination, freedom and experiences with these concepts. The emphasis was on mindset transformation rather than policy implementation, addressing gender dynamics and cultural norms at the organizational level through strategic coaching. Leadership commitment combined with cultural sensitivity accelerates transformation when you create champions at multiple organizational levels to amplify and sustain change impact across the workforce.

 What Changed
The program broke down patriarchal barriers within the organization, fundamentally shifting leadership mindsets. Most significantly, the company deployed an all-women team at a field facility - a breakthrough that had been previously unthinkable. This demonstrated the organization's genuine transformation from policy-based DEI to culture-based inclusion, creating new possibilities for women's leadership roles.

CASE STUDY 6

When Sustainability Learning Fails to Engage

A leading IT Group faced lack of learning engagement across group companies, due to content delivery style and lack of communication around learning campaigns.


Our Approach
What we understood: micro learning that neglects learning science and effective instructional design won't have the desired impact. Leadership buy-in changes the receptability of any learning campaign - organizational wins need to be visible to drive action.
Digital learning works when delivered in digestible, bite-sized modules that are dynamic and visually engaging for adult learners. Measurement and live feedback loops create safe learning experiences. The shift came from embedding high-quality micro-content into a communication campaign, applying learning science for greater impact and post-learning action.


 What Changed
30,000 learners across 20 group companies went through the entire learning campaign. Group companies created internal initiatives to begin their sustainability journey. For 3 group companies, we created personalized function-specific sustainability material for deeper and more customized learning.
CASE STUDY 7

When Vocational Training Becomes a Trap

As part of the aftercare system, once girls and women have been rescued from human trafficking, the rescue foundation places them in public and private homes. In these homes, they provide training in craft-making like candle-making or crochet. While the idea is to provide vocational training, skills such as these were resulting in girls and women choosing to go back into the trade. Keeping them in the homes, where they are safe, was the challenge.


Our Approach
What we understood: in social impact work, we often focus on expression as a healing process to the neglect of skill development or financial output. Financial output is the key to shifting mindsets and opening up the world of possibilities for participants. Tangible results allow participants to dream about a different future for themselves.
The focus was on balancing replicable skill development with individual expression, quality control, and financial output - helping participants create high-quality handicraft products that could generate real income.


 What Changed
Close to 600 products were created, all handmade and hand-painted, and curated in a show in Mumbai. The price points were affordable and yet not low, reflecting the quality control of each product. The show sold out. Most importantly, each of the 200 participants had a bank account in their name with their individual earnings deposited.

CASE STUDY 8

When Leaders Know Inclusion Matters But Can't Make It Work

A large steel, energy, and infrastructure client needed to develop an inclusive mindset across teams with diverse backgrounds, worldviews, and skillsets. Conflicting work styles were creating psychological safety issues, team fatigue, and reduced productivity. Microaggressions and grievances were mounting.
Leaders were frustrated - they couldn't navigate the polarity between organizational responsibility (meet goals, innovate, enable efficiency) and team responsibility (create psychological safety, belongingness, space to show up as one's best).

Our Approach
What we understood: inclusion requires practical action, not just awareness - specific behaviors and practices make the difference. Being inclusive benefits professional development and supports team and organizational goals. Diversity, equity, inclusion, and belongingness directly link to wellbeing and performance.
We demystified inclusion by making it actionable and beneficial for everyone. Using experiential learning, participants recognized their own biases and saw clear parallels between inclusivity and business outcomes. We addressed both individual biases and organizational barriers with practical steps to embody inclusivity.


 What Changed
Participants gained lasting awareness of inclusion's value for team health, goal achievement, and professional development. They recognized their ability to serve their own growth alongside leadership range and impact. Even the most skeptical participants recognized the value of inclusion by the end.

CASE STUDY 9

From Knowing Coaching to Being a Coach

The client had learned coaching competencies but lacked the confidence to actually coach.


Our Approach
What we understood: coaching is a presence profession - certification alone doesn't create a coach. The real gap is between knowing and doing. Doing only comes through practice, embodiment, and mentorship. Confidence grows through supported discomfort and safe practice spaces.
We focused on building confidence through real-world application - contextualizing coaching tools across everyday scenarios like leadership approaches, relationships, and parenting, not just formal coaching contexts. The client tested techniques in real time, getting feedback and using coaching triads for safe exploration. Self-evaluation reinforced and personalized the learning.

 What Changed
The client's capacity shifted from cognitive understanding to embodied presence. Rather than copying methods, he learned to carry himself as a confident coach. He gained the confidence to coach by testing what he knew, being mentored to do it more effectively, and learning in a safe space where failures became opportunities for growth.
CASE STUDY 10

Building Work-Readiness for a New Generation of Engineers

A leading automotive manufacturing company faced a critical challenge: every year, it onboarded a large batch of engineers and management trainees, bright and technically strong, yet unprepared for the behavioral, communication, and self-management demands of a fast-paced corporate environment. The organization wanted to ensure these young hires didn't just "join the workforce," but hit the ground running, confident, self-aware, and work-ready.

Our Approach
What we understood: early-career professionals respond best to experiential, relatable and participative learning that simulates real-life challenges rather than traditional training delivery. Building self-leadership and emotional awareness early in their careers pays long-term dividends, accelerating maturity, accountability, and adaptability.
We moved away from conventional lecture-style training toward highly interactive, activity-based learning that mirrored real workplace scenarios. Through role plays, simulations, reflective exercises, and group challenges, participants learned by doing rather than listening. The combination of structured reflection and guided assignments created sustainable learning beyond the classroom.


 What Changed
Significant improvement in communication effectiveness, collaboration, and problem-solving confidence. Participants reported feeling more organized, self-aware, and capable of managing their time and workload effectively. Managers observed an impressive amount of readiness, initiative, and engagement levels within the participants in their first few months on the job.

CASE STUDY 11

Aligning a Leading Executive Search Top Team

A leading executive search came with a pressing need - 
their senior leadership team, while highly experienced and successful individually, was struggling to find shared alignment as they prepared for their next phase of growth. The team needed space to pause, reflect, and reconnect - to establish a common vision, strengthen team cohesion, and create clarity on collective goals for the quarters ahead.

Our Approach
What we understood: senior teams often need intentional pauses to reflect, reconnect, and realign, especially in high-performance environments where execution often overtakes connection. Combining self-awareness with visioning creates both personal insight and collective momentum. When leaders co-create a vision, they naturally shift from compliance to commitment, making alignment sustainable, not just momentary.
The work focused on helping leaders understand their individual and collective strengths, styles, and motivators. Trust and collaboration were enhanced through experiential activities and open dialogue. The team co-created a collective picture of the organization's 'today' versus its 'aspirational tomorrow' with concrete discussions on bridging the gap. The emphasis was on conversation, reflection, and co-creation - enabling the team to surface insights organically and take ownership of their shared agenda.

 What Changed
The leadership team left energized, cohesive, and aligned on a common vision for the organization's future. They articulated clear next steps and quarterly priorities, creating shared accountability for execution. Participants reported renewed motivation, openness, and clarity - a much-needed reset before moving into their next business cycle. The process strengthened interpersonal trust and rekindled a sense of shared purpose across the top team.

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