CASE STUDIES
Real Stories. Measurable Shifts.
When Leadership Misalignment Costs More Than Money
Our Approach
We began our partnership to develop their senior leaders. Through our initial assessments, the primary challenges that surfaced were the absence of personal accountability and interpersonal trust.
What Changed
Communication clarity increased. Fewer escalations, better cross-functional collaboration. The leadership team achieved strategic alignment and operational effectiveness. Duplication was eliminated, project delays reduced, costs saved.
When a Team Stops Believing in Their Leader
Our Approach
We began with an internal CSAT to understand what the team actually needed. What emerged was a leadership challenge rooted in blind spots - the leader couldn't see how her behavior was creating tension and a lack of clarity on goals. The team had stopped trusting her, and that mistrust was compounding.
Our work focused on helping the leader shift her leadership behavior and improve team dynamics. We supported her in seeing the patterns she couldn't see on her own, particularly around how she was managing interpersonal conflict and building (or eroding) psychological safety.
The real shift came from helping her develop feedback strategies and communication approaches that created alignment, built trust, and gave people room to thrive.
What Changed
Attrition dropped from 45% to 6% over six months. Internal CSAT scores showed marked improvement in relationality and trust.
When High-Potential Leaders Can't See Beyond Their Silos
Our Approach
What we understood: high-potential leaders need more than skills training - they need to bridge personal leadership transition with organizational systems thinking. Leadership development fails when it operates in isolation from the culture and goals it's supposed to serve.
We worked with leaders to develop self-awareness through multi-perspective feedback, helping them see how they were perceived across the organization. The focus was on creating both personal development and collaborative leadership capabilities - not just building better individual leaders, but a cohort that could work together across functions.
Our coaching approach emphasized helping leaders think deeper and find their own solutions within the organizational context, ensuring sustainable effectiveness rather than prescribed fixes.
What Changed
Leaders demonstrated better readiness for senior roles with enhanced collaboration across verticals. They showed improved ability to work within organizational context, with measurable improvement in their 360-degree assessment results. The program created a cohort better equipped for complex, cross-functional challenges and prepared for senior leadership responsibilities.
When Women Leaders Reject the Coaching Meant for Them
Our Approach
What we understood: resistance to coaching is often cultural, not rational. Extended persuasion and forced corporate mandates don't work - experiential learning does. Short, intensive interventions that demonstrate effectiveness overcome theoretical resistance better than trying to convince people coaching is worthwhile.
The shift came from letting women experience coaching value first through rapid exposure and multiple brief interactions, addressing their specific resistance points and cultural concerns directly. Peer influence during group experiences accelerated individual buy-in. We focused on demonstrating confidentiality and safety, creating space for women to identify their own needs rather than being told what they needed.
What Changed
70 out of 100 women wanted to participate in coaching after the intervention - a 70% conversion rate from resistance to acceptance. The breakthrough enabled the organization to launch its comprehensive women's leadership coaching program with strong engagement and created momentum for broader coaching culture adoption.
When DEI Policies Can't Break Through Cultural Barriers
Our Approach
What we understood: cultural transformation requires addressing mindset changes, not just policy implementation. Mixed-gender cohorts create more sustainable change than single-gender programs. Personal exploration of power and privilege is essential for breaking unconscious barriers.
We worked with a mixed cohort of 70% men and 30% women from HR and services, focusing on deep exploration of power, privilege, discrimination, freedom and experiences with these concepts. The emphasis was on mindset transformation rather than policy implementation, addressing gender dynamics and cultural norms at the organizational level through strategic coaching. Leadership commitment combined with cultural sensitivity accelerates transformation when you create champions at multiple organizational levels to amplify and sustain change impact across the workforce.
What Changed
The program broke down patriarchal barriers within the organization, fundamentally shifting leadership mindsets. Most significantly, the company deployed an all-women team at a field facility - a breakthrough that had been previously unthinkable. This demonstrated the organization's genuine transformation from policy-based DEI to culture-based inclusion, creating new possibilities for women's leadership roles.
When Sustainability Learning Fails to Engage
Our Approach
What we understood: micro learning that neglects learning science and effective instructional design won't have the desired impact. Leadership buy-in changes the receptability of any learning campaign - organizational wins need to be visible to drive action.
Digital learning works when delivered in digestible, bite-sized modules that are dynamic and visually engaging for adult learners. Measurement and live feedback loops create safe learning experiences. The shift came from embedding high-quality micro-content into a communication campaign, applying learning science for greater impact and post-learning action.
What Changed
30,000 learners across 20 group companies went through the entire learning campaign. Group companies created internal initiatives to begin their sustainability journey. For 3 group companies, we created personalized function-specific sustainability material for deeper and more customized learning.
When Vocational Training Becomes a Trap
Our Approach
What we understood: in social impact work, we often focus on expression as a healing process to the neglect of skill development or financial output. Financial output is the key to shifting mindsets and opening up the world of possibilities for participants. Tangible results allow participants to dream about a different future for themselves.
The focus was on balancing replicable skill development with individual expression, quality control, and financial output - helping participants create high-quality handicraft products that could generate real income.
What Changed
Close to 600 products were created, all handmade and hand-painted, and curated in a show in Mumbai. The price points were affordable and yet not low, reflecting the quality control of each product. The show sold out. Most importantly, each of the 200 participants had a bank account in their name with their individual earnings deposited.
When Leaders Know Inclusion Matters But Can't Make It Work
Our Approach
What we understood: inclusion requires practical action, not just awareness - specific behaviors and practices make the difference. Being inclusive benefits professional development and supports team and organizational goals. Diversity, equity, inclusion, and belongingness directly link to wellbeing and performance.
We demystified inclusion by making it actionable and beneficial for everyone. Using experiential learning, participants recognized their own biases and saw clear parallels between inclusivity and business outcomes. We addressed both individual biases and organizational barriers with practical steps to embody inclusivity.
What Changed
Participants gained lasting awareness of inclusion's value for team health, goal achievement, and professional development. They recognized their ability to serve their own growth alongside leadership range and impact. Even the most skeptical participants recognized the value of inclusion by the end.
From Knowing Coaching to Being a Coach
Our Approach
What we understood: coaching is a presence profession - certification alone doesn't create a coach. The real gap is between knowing and doing. Doing only comes through practice, embodiment, and mentorship. Confidence grows through supported discomfort and safe practice spaces.
We focused on building confidence through real-world application - contextualizing coaching tools across everyday scenarios like leadership approaches, relationships, and parenting, not just formal coaching contexts. The client tested techniques in real time, getting feedback and using coaching triads for safe exploration. Self-evaluation reinforced and personalized the learning.
What Changed
The client's capacity shifted from cognitive understanding to embodied presence. Rather than copying methods, he learned to carry himself as a confident coach. He gained the confidence to coach by testing what he knew, being mentored to do it more effectively, and learning in a safe space where failures became opportunities for growth.
Building Work-Readiness for a New Generation of Engineers
Our Approach
What we understood: early-career professionals respond best to experiential, relatable and participative learning that simulates real-life challenges rather than traditional training delivery. Building self-leadership and emotional awareness early in their careers pays long-term dividends, accelerating maturity, accountability, and adaptability.
We moved away from conventional lecture-style training toward highly interactive, activity-based learning that mirrored real workplace scenarios. Through role plays, simulations, reflective exercises, and group challenges, participants learned by doing rather than listening. The combination of structured reflection and guided assignments created sustainable learning beyond the classroom.
What Changed
Significant improvement in communication effectiveness, collaboration, and problem-solving confidence. Participants reported feeling more organized, self-aware, and capable of managing their time and workload effectively. Managers observed an impressive amount of readiness, initiative, and engagement levels within the participants in their first few months on the job.
Aligning a Leading Executive Search Top Team
their senior leadership team, while highly experienced and successful individually, was struggling to find shared alignment as they prepared for their next phase of growth. The team needed space to pause, reflect, and reconnect - to establish a common vision, strengthen team cohesion, and create clarity on collective goals for the quarters ahead.
Our Approach
What we understood: senior teams often need intentional pauses to reflect, reconnect, and realign, especially in high-performance environments where execution often overtakes connection. Combining self-awareness with visioning creates both personal insight and collective momentum. When leaders co-create a vision, they naturally shift from compliance to commitment, making alignment sustainable, not just momentary.
The work focused on helping leaders understand their individual and collective strengths, styles, and motivators. Trust and collaboration were enhanced through experiential activities and open dialogue. The team co-created a collective picture of the organization's 'today' versus its 'aspirational tomorrow' with concrete discussions on bridging the gap. The emphasis was on conversation, reflection, and co-creation - enabling the team to surface insights organically and take ownership of their shared agenda.
What Changed
The leadership team left energized, cohesive, and aligned on a common vision for the organization's future. They articulated clear next steps and quarterly priorities, creating shared accountability for execution. Participants reported renewed motivation, openness, and clarity - a much-needed reset before moving into their next business cycle. The process strengthened interpersonal trust and rekindled a sense of shared purpose across the top team.
When Leadership Misalignment
Costs More Than Money

Our Approach
What Changed
When a Team Stops Believing in Their Leader

Our Approach
What Changed
When High-Potential Leaders Can't See Beyond Their Silos

Our Approach
What Changed
When Women Leaders Reject the Coaching Meant for Them

Our Approach
What Changed
When DEI Policies Can't Break Through Cultural Barriers

Our Approach
What Changed
When Sustainability Learning Fails to Engage

Our Approach
What Changed
When Vocational Training Becomes a Trap

Our Approach
What Changed
When Leaders Know Inclusion Matters But Can't Make It Work

Our Approach
What Changed
From Knowing Coaching to Being a Coach

Our Approach
What Changed
Building Work-Readiness for a New Generation of Engineers

Our Approach
What Changed
Aligning a Leading Executive Search Top Team

Our Approach
What Changed
Anita Vasudeva
Preeti D’mello
Preeti’s career of over 35 years spans several industries and sectors – IT Services, Education & Training, International Business, Education Consulting and Publishing. She recently completed a decade-long stint as the Chief Diversity Officer and Global Head of Organizational Development, Leadership Development (LeaD Academy), Coaching, Diversity (DEI) and Culture at TATA Consultancy Services (TCS), where she played a key role in significantly changing the trajectory of DEI with a simple motto – “Inclusion without Exception.” She established the Global Coaching Centre of Excellence as a part of the LEAD Academy and led the DEIJB function as Global Head. Her work is the recipient of the PRISM Award, a gold standard in Coaching from ICF.
Satyashiv D’mello
Shiv is also Founder and Director at YouUbuntu Foundation, a nonprofit that focuses on wellbeing.
Siddharth Arora
Siddharth views technology as a powerful enabler of personal development and was inspired by TFI’s vision of leveraging digital tools to make coaching and self-improvement accessible to a global audience.
The TFI Difference
- Hold advanced certifications from the International Coach Federation and other premier coaching bodies.
- Bring decades of organizational coaching experience across diverse industries and leadership levels.
- Continuously pioneer innovative coaching approaches based on emerging research and best practices.
Richard Boyatzis
Dr. Anna Tavis
Prior to joining the NYU faculty, Dr. Tavis navigated a diverse global career in business, consulting and academia. In business, Dr. Tavis was the Head of Motorola’s EMEA OD function based in London, Nokia’s Global Head of Talent Management based in Helsinki, United Technologies Corporation’s Chief Learning Officer, and she was the Global Head of Talent and Organizational Development with AIG Investments. In academia, Dr. Tavis was on the faculty at Columbia University, Williams College, and Fairfield University.
Two of Dr. Tavis’ Harvard Business Review articles in collaboration with Dr. Peter Cappelli : “HR Goes Agile” (2018) and “The Performance Management Revolution” (2016) were published in HBR’s “Must Reads” (2016 & 2018), and “Definitive Management Ideas of the Year” (2016 and 2018) and in “Agile: The Insights You Need from Harvard Business Review” (2020).
Dr. Tavis is a frequent presenter at international conferences on the topics of Future of Work; People Analytics and Technology; Employee Experience; and Intelligent Automation in the Workplace. She is a Senior Fellow with the Conference Board and is the Academic in Residence with Executive Networks. She is the former Executive Editor of People+Strategy Journal, a publication of SHRM’s Executive Network and she is currently an Associate Editor of Workforce Solutions Review, a publication of the International Association for Human Resource Information Management and The Journal of Total Rewards, a publication of WorldatWork.
- Multiple perspectives illuminate complex realities and generate richer solutions.
- Competing worldviews, when authentically engaged, create more complete understanding.
- Mutual exchanges create value greater than what any individual could achieve alone.
- Interdependent relationships foster innovation and sustainable growth for all involved.
- Self-direction creates meaningful, lasting impact.
- Freedom includes accountability for our choices.
- Developing and applying skills fulfills our innate drive for mastery and purpose.
- Skillful contribution enhances personal efficacy and collective capabilities.
- Exploring beyond comfort zones unlocks transformative value for individuals and systems.
- New perspectives reshape our understanding of possibilities and potentials.
- Exploring beyond comfort zones unlocks transformative value for individuals and systems.
- New perspectives reshape our understanding of possibilities and potentials.
- BCG Study cited by Hampel, S.. (2023a, January 24). The 7 benefits of a diverse and inclusive workplace. Inkling.
- Deloitte Human Capital Trends, 2023. 2025 Global Human Capital Trends. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends.html
- Achleithner, 2023; The Role of Employer Branding in Talent Attraction and Retention, n.d. https://nutrium.com/blog/how-well-being-programs-can-affect-employer-branding/
Stephen Badger
Karl Seitz
Jan Rybeck
Ananya Mishra
Raabia Shafi
Inely Cesna
Oona Shambhavi
Lisa May
Jessie Kaur
Bosco D’mello
Bosco has worked extensively with senior leaders across industries, including IT Services, Consumer Durables, Manufacturing, and Financial Services. He has also contributed as a subject matter expert for organizations such as PwC, FICCI, and SHRM. Bosco holds a Master’s in Positive Organization Development from Case Western Reserve University, along with certifications from Harvard, MIT Sloan, and the Gestalt Institute of Cleveland. He complements his professional practice through teaching at institutions including TISS and the Schulich School of Business.
At the heart of his work is a belief in bridging inner and outer life—helping individuals and organizations align who they are with who they can become, enhancing both human and business impact.
Inika Hazarika
Gautam Tarkunde
Melissa Kelly McCabe
Rhea Baweja
At her core, Rhea is driven by clarity—of voice, message, and purpose. She thrives in ambiguity, moves seamlessly between strategy and execution, and believes the right words—deliberate and well-timed—can shape how people think, feel, and act.
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Tim Carr
Candice Frankovelgia
Michael Devlin
Sreela Das Gupta
Sally Breyley Parker
Sally brings over three decades of pioneering work applying nature's strategies to human systems transformation. As a Gestalt-certified coach, Certified Biomimicry Specialist, and faculty at the Gestalt Institute of Cleveland, she guides individuals, teams, organizations, and cross-sector networks to unleash their innate capacity for flourishing. Her award-winning approach integrates biomimicry, polarity thinking, design thinking, and Theory U, helping systems at every level operate as the living systems they truly are—creating regenerative value while thriving through uncertainty and change.
Andrew Powell
Shalin Salecha
Misha Kohli
Surbhi Solanki
Margot Esther Borden
Gurpreet Kalra
Meha Haria
Ashar Khan
Cameron Wilk
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